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INSIGHT Ideas
10 VOTE
Categories SOURCE INSIGHT
Created by Guest
Created on Feb 2, 2023

The ability for First Line/second line etc. to view insight history of a particular user/lender

Adding the ability for super admins to view the insight history of some of the lenders will be useful when it comes to identifying bugs or any queries that lenders have regarding Insight.

Adding this feature will be beneficial to both agents/developers and the clients/lenders as it will reduce time taken to solve a insight query or to identify a bug. The current process is for the client to send a screenshot to a user but that is time consuming especially when the clients send incorrect screenshots or when it's a continuous back and forth between agent and client. Adding this feature can give us the ability to view filters that have been used to identify the root of an issue faster.

This feature should work just like how the Source history function works on Source where super users can view the different configurations based on the reports that were generated.


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